Welcome!

Welcome to my blog! I'm excited that you chose to visit my humble square of the internet. I am actively searching for a new position within the training, technical writing, social media and communication or general program management fields. I have over 5 years of experience with program management within a non-profit sector. Feel free to peruse my qualifications and find out how I'm able to positively contribute to your company!


Ashley Cunningham
ashley.d.cunningham@gmail.com

Program Manager with 5+ years of relationship building, client training, creative materials generation and program oversight to achieve measurable results

Key Competencies
• Microsoft Office Suite proficiency
• Internet Explorer/web browser proficiency
• Presentation skill
• Raisers Edge
• Customer Service Experience
• Social Media/Blogger Experience
• Technical Writing including SOP and training materials

Professional Accomplishments

Computer Skills and Data Collection and Analysis
• Utilized survey tools and other data to create actionable items.
• Generated multi-media resources to provide more thorough training
• Familiar with Access, Raiser’s Edge and Crystal Reports
• Familiarity with wysiwyg newsletter programs and basic website editing
Volunteer Management and Training
• Reviewed applications and recruited/retained volunteers in keeping with agency needs
• Scheduled, set-up and conducted training for 250+ volunteers annually with targeted events and strategies
• Utilized Raiser’s Edge and Excel to track volunteer hours and customize volunteer service and philanthropy
• Used new technologies to improve volunteer processes and garner feedback
• Employed data to make decisions about programmatic changes
• Implemented mechanisms to communicate effectively with volunteers weekly and monthly
• Created user friendly recruitment materials using desktop publishing software
Customer Service
• Improved volunteer retention from 20% to 40% through personalized attention
• Interfaced with agency guests as required to fulfill guest needs
• Responded to concerns and complaints in a prompt manner

Work History
Publishing Editor Decorate The Cake, Lee’s Summit, MO- 2012- Present
Metropolitan Community College Student, Kansas City, MO- 2010
Volunteer Manager Wayside Waifs Inc., Kansas City, MO-2008-2009
Volunteer Coordinator Kansas City Zoo, Kansas City, MO-2007-2008
Youth Volunteer Coordinator (AmeriCorps) St. Joseph Youth Alliance, St.,Joseph, MO- 2004-2006
Menswear Associate, J. C. Penney Co., St. Joseph,MO- 2001-2004

Education
Bachelor of Arts-English Northwest Missouri State
University, Maryville, MO
2004
Trainings
“Building Diversity in Your Volunteer
Program
2011
“Making Policies and Procedures Work For You” – Panel Facilitator- 2011
“Organizational Management of Volunteer Programs”- Program Facilitator- 2010
Working with Gen ‘Y’ sponsored by the Volunteer Center of Johnson County- 2008

Professional Associations
Volunteer Coordinators Council Board of Directors Member 2009-Present
Volunteer Coordinators Council Member 2007-Present

References available on request